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Are you a student? If you are a young adult carer studying in Newcastle and the person you look after lives in a different area, you can still access information and support from Newcastle Carers. For more information, please contact us

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Benefit information

Information Hub

Benefit information

    Being a carer can impact on your income. This might be if you aren’t able to work or have to reduce the hours you work because of your caring role. Caring for someone can mean added expenses with transport, gas and electricity or paying for care. Make sure you get all the financial help you are entitled to.

    Citizens Advice Newcastle is a useful organisation that can help people by providing free, independent and confidential advice on their legal, money and other problems.

    To find out about their drop in sessions and advice telephone number see here.

    Getting benefit advice

    There are a number of website where you can find out about the range of benefits available:

    • Upfront Guide: Carers UK - online tool for carers who are new to the benefits system to provide information about benefits and entitlements.
    • Newcastle City Council - independent benefit and money advice and support in Newcastle.
    • Citizens Advice - A to Z of benefits, benefit calculator and more.
    • Age UK - lots of benefits information, including benefits and entitlements
    • GOV.UK - A to Z of benefits and links to other useful benefit information and helplines.

    It is always useful to get independent benefit advice. If you need information about what benefits you are entitled too, or advice if you have a problem with your benefits, there are local and national organisations that can help. Newcastle Welfare Rights Service provide benefit information and advice to certain groups of Newcastle residents including, carers or people aged 65 and over. For more information, including details for their Benefit Advice Line and Debt Advice Line see here.

    For more information, visit:

    • Newcastle City Council - information about where to get benefit advice in Newcastle, including a downloadable booklet which lists organisations in Newcastle that provide independent benefit advice in Newcastle.
    • Turn2us - helping people to get information about benefits advice. 
    • Carers UK - carers advice line, including the chance to get information and advice about benefits.

    There are lots of different benefits available. In this section we cover a few benefits, however for more information about different benefits, visit the website detailed above.

    Carers Allowance

    This benefit is paid to carers if they are caring for more than 35 hours per week. To qualify there is more elibility to be met. For more information see:

    • Carers UK - downsload their factsheet on Carers Allowance.
    • NHS Choices - information on Carers Allowance.
    • GOV.UK - information, eligibility and making a claim.

    Personal Independence Payment (PIP)

    PIP is paid to help those with a long-term disability or illness. It replaces Disability Living Allowance for those 16 and over. It is paid at two rates, and the rate you are paid is dependant on how your disabililty or illness affects you. For more information:

    • Citizens Advice - information and guidance on PIP, including resources.
    • Turn2us - detailed information about PIP
    • GOV.UK - information and making a claim

    Disability Living Allowance (DLA)

    DLA is paid to children under the age of 16. It is paid for children who have care of mobility needs. There is certain eligibility requirements. For more informatio visit:

    • Carers UK - factsheet available to download about DLA.
    • GOV.UK - information about DLA and making a claim.

    Attendance Allowance

    This benefit is paid to help with the extra costs of long-term disability or illness. It is a benefit for people aged 65 and over. It is paid at two rates, and the rate you are paid at depends on how your condition or illness affects you. Get more information here:

    • Age UK - information about Attendance Allowance
    • GoV UK - information, eligibility and making a claim

    Universal Credit

    This is a new benefit where 6 benefits - Income Support, income based Employment and Support Allowance, income based Job Seekers Allowance, Working Tax Credits, Child Tax Credits and Housing Benefit - are being replaced into by one benefit called Universal Credit.

    For more information about this benefit see:

    The welfare benefits system is currently going through changes. Turn2Us have useful information about some of the benefit changes and expected timetable. More information about this here

    Money advice

    If you need help with budgeting or have problems with debt, there are local and national organisations that can give you help free of charge. For more information visit:


    Do you need computer access to help fill in online benefit claims? At Newcastle Carers Centre we have 2 computers available for carers to use free of charge. More information here.

    Is there anything wrong with this page? Please let us know here

    At Newcastle Carers Centre we have 2 computers available for carers to use.
    independent and free benefit and money advice and support in Newcastle