Our organisation

Newcastle Carers is an independent charity supporting adults, children and young people who care for someone living in Newcastle upon Tyne.

Our service is free, confidential and non-judgemental, helping you to find ways to make your situation easier.

We are based on Shields Road in Byker, Newcastle, where we provide a range of information and support services. We work in other areas of the city too, including Gosforth, Lemington, and the West End.

We also visit public places and other organisations to inform people about our services and provide information to carers, professionals and the general public.

Important information: Due to COVID-19 our building on Shields Road is closed until further notice.  Staff are working from home and we will be offering the best service we can during these difficult times. Our Carers Information Line is open as normal Monday to Friday, 9:00am to 5:00pm. For free and confidential information, advice or support, please call us on 0191 275 5060.

“Knowing there is a safety net, if I ever need one, is a great help”


We have successfully achieved the Carers Trust, PQASSO Level 1 and Investing in Volunteers quality marks.

We are also…

  • The Newcastle network partner of Carers Trust – a national charity who work to improve support, services and recognition for any unpaid carer in the UK.
  • An affiliated member of Carers UK – a national UK membership charity who provide a support network for UK carers.

Who we are

Newcastle Carers is governed by a Board of Trustees. Our Chief Executive is responsible for the day to day operational management of the service and the staff team: Rachel Parsons, Acting Chief Executive.

Our Board of Trustees

As an independent charity Newcastle Carers has a Board of Trustees, who are also directors of the organisation. The Trustees have ultimate responsibility for directing the affairs of the charity, ensuring it is well run, that it is solvent, and delivering the charitable objectives. In particular the Board of Trustees is responsible for compliance and have a duty of prudence and a duty of care.

Newcastle Carers is committed to achieving and maintaining high quality practice at governance level.

The Board of Trustees recognises that good leadership is based upon strong principles, shared values and ethics that underpin the effectiveness of the organisation in achieving its goals. The Board works with the Chief Executive and staff team to develop services and to positively influence policies and practice in the City that have an impact on carers and the people they care for.

A current list of our Trustees can be found on the Charity Commission website. 

To find out more about becoming a trustee click here.